What This Privacy Policy Covers
9winbox collects personal data — your name, contact details, device identifiers and transaction records — when you register, make a deposit or withdraw funds through Touch 'n Go eWallet, Boost or GrabPay. We use this data to process your account, confirm your identity before any withdrawal
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is authorised, and meet the compliance requirements that apply in regions where access is permitted under local law. We do not sell, rent or trade your information to unrelated third parties. Payment data routed through DuitNow or FPX is handled by those payment processors under their
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own privacy terms; we receive only confirmation records, not your full banking credentials. Cookie data collected during your session helps us remember your language preference and keep you logged in on your mobile device. You may withdraw consent for non-essential cookies at any time through the
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cookie settings link at the foot of every page. Retention periods vary by data type: account identity records are kept for as long as your account remains active plus any statutory period required by law; session logs are pruned on a rolling basis. For account holders
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in George Town or anywhere else in Malaysia, the same data rules apply — there is no regional variation within the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.