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Terms Conditions That Govern Your 9winbox Account

These terms set out exactly what you agree to when you open and use your 9winbox account — covering deposits via Touch 'n Go eWallet, Boost, or GrabPay, how your wallet balance is handled, and what we expect from every account holder.

Applies to all accountsCovers wallet & payment useGoverns sports and casino activitySubject to local law eligibility

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What These Terms Cover and How They Apply

9winbox Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with 9winbox, you confirm you have read these terms in full and agree to be bound by them. Access to our platform and all associated services — including the sportsbook, live casino tables, slots and crash games — is available only where

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permitted by local law. Players in George Town and across Malaysia are subject to the laws of their jurisdiction, and it is your responsibility to verify that accessing our platform is lawful in your location. We hold the right to suspend or close any account that
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breaches these terms, including accounts involved in fraudulent activity, misuse of the wallet system or attempts to circumvent payment verification. Deposits processed via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX are governed by the rules of those payment providers as well as our own
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deposit policy. Withdrawals are subject to identity verification before funds are released to your nominated account. We may update these terms at any time; continued use of your account after a change is posted constitutes acceptance of the revised terms. If you have questions about a
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specific clause, reach our support team via live chat before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Policy Requests

We treat your account data and wallet activity with care. Here is how we handle the areas that matter most under these terms — from how long we keep your records to how you can ask us to update them.

Account Data Retention

We retain your account records — including deposit history from Touch 'n Go eWallet, Boost or GrabPay — for as long as required under applicable law and our internal audit obligations. You can request a summary at any time.

Cookie and Session Policy

Our platform uses session cookies to keep you logged in and to remember your wallet preferences. No personal data from cookies is sold to third parties. You can adjust cookie settings from your device browser at any time.

Account Security Practices

Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access to your account, contact us via live chat immediately — we can freeze account activity while we investigate.

Requesting Changes or Corrections

To correct personal details on your account or request data removal where local law permits it, submit a written request via email with your account ID. We will acknowledge receipt and respond within the timeframe required by applicable law.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to dispute an account decision made under this policy, our support team can be reached directly. We aim to respond to policy-related queries with a considered answer, not an automated deflection — raise your concern through the channel that suits your situation.

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a terms-related question. Our team will review your case and respond with a specific policy reference, not a generic reply.

Email Support

Send detailed terms queries or account dispute requests to our support email. Include your account ID and the clause you are questioning so we can give you a direct, documented response.

Account Help Centre

The Help Centre inside your account contains a summary of key policy sections. Use it to locate the relevant clause before escalating to live chat or email for a faster resolution path.

Common Questions About These Terms

These are the questions we get most often when it comes to account terms, eligibility and policy rights. Each answer is specific to how 9winbox operates — not a generic template.

Yes. Any transaction processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX falls under these terms alongside the individual rules of each payment provider. Both sets of rules apply simultaneously.

We post updated terms on this page and may notify you via your registered email. Continuing to use your account after changes are posted means you accept the revised terms. Check this page periodically if you want to stay current.

Where a suspension results from a verified breach of these terms, your balance may be held pending investigation. We will communicate the outcome and any applicable withdrawal options through your registered contact details.

Send a request to our support email with your account ID. We will compile your deposit and withdrawal history — including records of wallet activity — and share it in a readable format, subject to identity verification.

Eligibility depends on local law in your specific jurisdiction. Access to 9winbox is available where local law permits. You are responsible for confirming that using our platform is lawful in your location before opening an account.

Raise your dispute via live chat or email, quoting the specific clause you believe has been applied incorrectly. Our support team will review the case and provide a written response referencing the relevant policy section.

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